SHIPPING CLAIMS INFORMATION
It is mandatory to adhere to the provisions contained in the terms and conditions when submitting a shipping claim. In order for us to process a claim quickly,
• The catalog number, title, description and quantity of the claimed defect.
HOW TO SUBMIT PHOTOS:
2. Please zip your photos into one archive before sending them to us, and if the archive is larger than 5 MBs, please send it via wetransfer.com, dropbox, or another file sharing program. If the archive is less than 5 MBs, it is okay to send it via email.
Please note: All claims on finished product must be placed within 14 days of delivery. Claims submitted after 14 days will be rejected. Keep ALL damaged outer and inner boxes through out the entire claim process in the case the shipper needs it for the claim.