It is mandatory to adhere to the provisions contained in the terms and conditions when submitting a claim. In order for us to process a claim quickly, it is recommended to include:

•   The catalog number, title, description and quantity of the defect.

•   Details of the claim; as complete and specific as possible for everyone involved to fully understand the issue.

•   A sample (photo, video, audio, etc.) of the item, documenting the specific damage/error up close as well as the quantity affected.

HOW TO SUBMIT PHOTOS:
1. Please take photos up close of the problem, as well as further back, showing how many units are damaged. Please also include photos of the boxes, and shipping labels, if there is any chance that the issue may stem from damage in transit.

2. Please zip your photos into one archive before sending them to us, and if the archive is larger than 5mgs, please send it via wetransfer.com, dropbox, or another file sharing program. If the archive is less than 5mgs, it is okay to send it via email.

Please note: All claims on finished product must be placed within 14 days of delivery. Claims submitted after 14 days will be rejected.